Guestmeter is a growing guest feedback management software helping the global hospitality industry better understand and improve guest experience and manage reputation. Our skilled guest satisfaction experts develop bespoke technology that provides an easy tool for hospitality professionals to capture, monitor and amplify guest reviews. Guestmeter identifies happy and unhappy guests before they published negative online reviews and turns your guest experience into more positive reviews on Tripadvisor or Google and other review sites.
We are global. We are multi-cultural. We are one team with 30+ guest feedback experts. Guestmeter operates out of 2 offices in the Rotterdam, Netherlands and Istanbul, Turkey with the goal to help global hospitality industry to succeed with the power of guest feedback. We make sure that we meet the local and regional requirements of our clients and partners while taking a global approach to our products, mindset and company vision.
In our core we believe that capturing the guest feedback is the key to success. In 27 languages, worldwide, we help companies to listen what their guests have to say. We provide solutions to worldwide Hotels, Hotel Groups, Guest House and B&Bs, Hostels, Restaurants, Night Club & Bars, Tours & Attractions to improve their online reputation.
Why us? There’s more to it than just Q&A. Here’s 8 of the many reasons to choose Guestmeter as your guest feedback management platform.
Guestmeter is specialized in reputaion management solutions in hospitality industry. We don’t do anything else. We are continually improving our tool and services. Pouring back the experience we have gained from years of conducting surveys into our tool as best practice. We help organizations capturing guest feedback and improving their reputation.
Our load-balanced server farms are located in Class A datacenters spread across the globe. Extensive logging, role-based security and encryption at rest are a few examples of the security measures of our platform! We have a strong GDPR compliant data processing agreement, and multiple privacy features such as data retention rules and more.
We never leave, and the lights are never off. You can reach us 365 days a year. Send us an email New Year’s Day – we’ll be here.
Our plans are simple and include all features and unlimited users.
The talent runs deep within our organization. This means a better experience for you. Simply, we find, hire and train the most talented individuals possible and we work hard to keep them.
Guestmeter was built from the ground up to be multilingual. With Guestmeter you can conduct your guest satisfaction survey in more than 27 languages at the same time and it won’t cost a penny more. The tool, surveys, help center, are all available in multiple languages.
Our customer needs dictate our development schedule. More than once, Guestmeter has been first to market with new technologies.