Guest Feedback Management Software For Hospitality Industry

Capture guest feedback by sending satisfaction surveys via international SMS and Email. Identify happy and unhappy guests before they published negative online reviews on , or and more review sites.

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Hotel Reputation Management - Email Channel

Improve Positive Reviews

40% of guests make decisions based solely on online reviews. Guestmeter identifies happy guests and forward them to online review sites such as , or to get more positive reviews.

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Hotel Reputation Management - SMS Channel

Prevent Negative Reviews

Guestmeter identifies unhappy guests and forward their negative feedback to your guest relations or guest experience managers to resolve the complaint before published on online review sites.

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Hotel Reputation Management

Contactless QR Surveys

Stop sending guests home unhappy. Our QR Cards are proven to help prevent guests from leaving upset and posting bad reviews about you. QR Cards with your logo and customized QR code to help engage and get direct guest feedback during the departure process.

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Hotel Reputation Management - QR Channel

HOW IT WORKS?

Engage with your guests and measure their satisfaction with Net Promoter Score® Surveys at every touchpoint.

If guest is happy, forward to write their positive feedbacks on online review sites to improve positive reviews.

If guest is unhappy, forward feedback directly to your guest experience managers to resolve the issue before guest publish negative reviews on online review sites.

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MULTI CHANNEL SURVEYS

Take advantage of the most advanced guest satisfaction survey platform ever created. Engage guests and capture feedback at the point of experience on touch terminals and printable QR cards; or send guest satisfaction surveys via international SMS or E-mail.

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CONTACTLESS QR SURVEYS

Use Guestmeter automated printable QR Cards for getting direct feedbacks and capturing guest e-mails at the point of experience for future marketing.

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PMS INTEGRATIONS

PMS Integrated and cloud-based hotel reputation management. Guestmeter supports automatic integrations with property management systems and channel managers such as Cloudbeds, Mews and more.

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Customer Success Stories - Guestmeter
Customer Success Stories - Guestmeter

Feedback Management For Hospitality Industry

Hotels

Hotel groups or independent boutique or budget hotels, our technology helps hoteliers to automate guest feedback management

Hotel Feedback Management

Guesthouses & B&B's

Our technology for Bed and Breakfast Inns and Guesthouses helps inkeepers to automate guest feedback management

Guesthouse Feedback Management

Hostels

With our flexible cloud-based solutions, guest feedback management in your hostel couldn't be easier.

Hostel Feedback Management

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